👤 01 — Eligibility & Use of Our Services

You may use our website only for lawful purposes.

By using Aelqora™ or placing an order, you confirm that you are legally capable of entering into a purchase agreement under the laws applicable to you.

If you allow a minor to access our Services through a device, account, or payment method you control, you are responsible for that use where permitted by applicable law.

When information is requested during checkout or account creation, you agree to provide information that is:

• ✨ Accurate
• 🌱 Current
• 🧩 Complete
• 🛡️ Lawfully provided by you

You are responsible for maintaining the confidentiality of any account credentials associated with your use of the Services.

🎨 02 — Product Information

Aelqora™ makes reasonable efforts to present product information clearly and accurately.

However, the way a product appears on your screen may differ slightly from the physical item because of factors such as:

• 💡 Screen brightness
• ⚙️ Device settings
• 📺 Display resolution
• 📷 Photography conditions
• ✨ Lighting
• 🌿 Natural manufacturing variation

Colors, decorative finishes, textures, proportions, and other visual details may therefore appear slightly different in person.

Product descriptions, specifications, availability, packaging, and other information may be updated when necessary.

We may also discontinue or limit the availability of a product without prior notice.

Nothing in this section limits any mandatory rights you may have under applicable consumer law.

🛒 03 — Orders

Submitting an order constitutes a request to purchase products from Aelqora™.

An order is not necessarily considered finally accepted simply because the checkout process has been completed.

We may need to verify:

• 💳 Payment authorization
• 📦 Shipping information
• ✨ Product availability
• 🧾 Order accuracy
• 🛡️ Fraud-prevention information

We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including in cases involving:

• ❌ Payment failure
• ⚠️ Suspected fraud
• 🏷️ Incorrect pricing
• 📦 Inventory errors
• 🌍 Shipping restrictions
• 👤 Incorrect customer information
• 🔍 Unusual purchasing activity

If we cancel an order after payment has been successfully collected, any applicable refund will be processed to the original payment method.

📝 04 — Order Information

Please review your order carefully before submitting it.

You are responsible for ensuring that your:

• 🎁 Product selection
• 📦 Quantity
• 📍 Shipping address
• 💳 Billing information
• 📧 Email address
• 📞 Telephone number

are correct.

If you discover an error after placing an order, contact us as soon as possible at:

service@aelqora.com

We will make reasonable efforts to assist, but changes cannot always be made after fulfillment has begun.

🏷️ 05 — Prices

Product prices may change from time to time.

The amount charged for an order will normally be the price displayed and confirmed during checkout at the time the order is placed.

Unless expressly stated otherwise, prices may not include:

• 🚚 Shipping charges
• 📦 Import duties
• 🏛️ Customs fees
• 🧾 Local taxes
• 💱 Currency conversion fees
• 💳 Charges imposed by your bank or payment provider

Promotional offers may have their own terms and eligibility requirements.

Where promotional terms differ from these general Terms, the specific promotional conditions will apply to that promotion.

💳 06 — Payments

Payment methods available to you will be displayed during checkout.

Depending on availability and location, payment options may include:

• 🌍 PayPal
• 💳 Credit cards
• 💵 Debit cards
• ✨ Other payment services offered through checkout

Unless otherwise displayed, transactions are processed in United States Dollars (USD).

You confirm that you are authorized to use the payment method submitted with your order.

Payment providers, banks, or card issuers may independently carry out authorization, security, or fraud-prevention checks.

For additional information, please review our Payment Options page.

🚚 07 — Shipping & Delivery

Orders are processed and delivered according to our current Shipping Policy.

Delivery dates and transit times are estimates unless we expressly state otherwise.

Actual delivery may be affected by circumstances outside our direct control, including:

• 📦 Carrier delays
• 🏛️ Customs inspections
• ❄️ Weather
• 🎉 Public holidays
• 🚧 Transportation disruption
• 📍 Local delivery conditions
• 📈 Peak seasonal demand

Aelqora™ may use different fulfillment facilities or logistics partners depending on product availability and destination.

Some multi-item orders may therefore arrive in separate packages.

For detailed information, please review our Shipping Policy.

🔄 08 — Returns & Refunds

Returns, replacements, cancellations, and refunds are governed by our Return & Refund Policy.

Eligibility may depend on:

• 📅 When the request is submitted
• ✨ Product condition
• 🎁 Type of product
• 💡 Reason for return
• ⚖️ Applicable consumer law

Do not send products to our registered company address unless our customer support team specifically instructs you to do so.

Approved returns must follow the instructions provided by Aelqora™.

🛡️ 09 — Ownership of Website Content

Unless otherwise stated, the content associated with Aelqora™ may include:

• 🏷️ Brand names
• ✨ Logos
• 🎁 Product names
• 📷 Product photographs
• 🎨 Graphics
• 📝 Written content
• 📐 Layouts
• 🎬 Videos
• 🖌️ Illustrations
• 💻 Page designs
• 📢 Marketing materials
• 📋 Product descriptions

Such materials may be protected by copyright, trademark, design, or other intellectual property rights.

You may use our website for personal, non-commercial purposes.

You may not reproduce, republish, distribute, modify, commercially exploit, or create unauthorized derivative versions of protected Aelqora™ content without prior permission.

✨ 10 — Aelqora™ Brand

The Aelqora™ name, branding, product presentation, and related identifiers may not be used in a way that:

• ❌ Suggests unauthorized affiliation
• 🔍 Misrepresents product origin
• ❓ Confuses customers
• 📋 Copies our branding for commercial purposes
• ⚖️ Infringes applicable intellectual property rights

Nothing in these Terms transfers ownership of Aelqora™ intellectual property to the user.

🔗 11 — Third-Party Service Providers

Certain parts of our website or checkout experience may rely on third-party service providers.

These may include providers involved in:

• 🌐 Website hosting
• 💳 Payments
• 🛡️ Fraud prevention
• 🚚 Shipping
• 📊 Analytics
• 💬 Customer communication
• 📢 Advertising
• 📦 Order fulfillment

Those services may operate under their own terms, privacy policies, and technical systems.

We are not responsible for independent third-party services outside our reasonable control.

💻 12 — E-Commerce Platform Services

Where our online store is hosted, supported, or technically enabled by an external e-commerce platform such as Shopify, that platform provides technology used to operate parts of the website.

Your purchase of Aelqora™ products, however, is a transaction with Shanghai Sui Anying Technology Co., Ltd., not with the platform provider, unless clearly stated otherwise.

Third-party platform providers are not the seller of Aelqora™ products merely because their technology is used to operate the storefront.

🌐 13 — External Links

Our website may sometimes contain links to third-party websites or services.

These external sites are operated independently.

Aelqora™ does not control and cannot guarantee the:

• ✨ Accuracy
• ⏱️ Availability
• 🔒 Security
• 🛡️ Privacy practices
• 🎁 Product quality
• 📝 Content

of third-party websites.

You should review the terms and policies of any external website before providing personal information or completing a transaction there.

🔒 14 — Privacy & Personal Information

Personal information collected through Aelqora™ is handled according to our Privacy Policy.

Information may be processed by service providers where reasonably necessary to:

• ✨ Complete transactions
• 💳 Process payments
• 📦 Deliver orders
• 💬 Provide customer support
• 🛡️ Prevent fraud
• 🌐 Operate the website
• ⚖️ Meet legal obligations

Please review our Privacy Policy for further information regarding collection, use, storage, and sharing of personal information.

💬 15 — Reviews, Feedback & Submissions

If you voluntarily send us:

• ⭐ Reviews
• 💬 Comments
• 💡 Suggestions
• 🎁 Product feedback
• 📷 Images
• ✨ Ideas
• 📁 Other submitted content

you confirm that you have the necessary rights to provide that material.

You must not submit content that:

• ❌ Violates another person's rights
• ⚠️ Is fraudulent or misleading
• 🚫 Contains unlawful material
• 💻 Contains malicious code
• 👤 Impersonates another person
• ⚖️ Infringes copyright or trademarks

Where legally permitted, you grant us permission to use legitimately submitted reviews or feedback for business, service improvement, or promotional purposes.

✏️ 16 — Errors & Corrections

From time to time, information on our website may contain:

• 📝 Typographical errors
• 🏷️ Incorrect pricing
• 🔍 Inaccurate descriptions
• 📦 Availability errors
• ⏱️ Shipping estimate errors
• 📢 Outdated promotional information

We may correct or update such information when discovered.

Where an error materially affects an order, we may contact the customer before fulfillment or cancel the affected order and issue an applicable refund.

⚠️ 17 — Prohibited Conduct

You may not use Aelqora™ or our Services to:

• ⚖️ Violate applicable laws
• ❌ Commit or facilitate fraud
• 🛡️ Infringe intellectual property rights
• 🛑 Harass or threaten others
• 💻 Upload harmful code
• 🔒 Attempt unauthorized access to our systems
• 🌐 Interfere with website security
• 👤 Collect personal information unlawfully
• 🤖 Conduct automated scraping without authorization
• 📢 Send spam or malicious communications
• ❓ Misrepresent your identity
• 📦 Resell or exploit website content unlawfully

We may restrict or terminate access where we reasonably believe these Terms have been violated.

⏱️ 18 — Availability of Services

We aim to keep our website and Services available, but continuous or uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable because of:

• 🛠️ Maintenance
• 💻 Technical faults
• 🔒 Security updates
• 🌐 Hosting issues
• ⚡ Internet outages
• 🌍 Events outside our reasonable control

We may modify or discontinue features where necessary.

🛡️ 19 — Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and Services are provided on an “as available” basis.

We do not guarantee that:

• ⏱️ Website access will always be uninterrupted
• 🛠️ Every technical error will be immediately corrected
• 📱 Every device or browser will display the website identically
• ✨ Information supplied by third parties will always be error-free

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded.

⚖️ 20 — Limitation of Liability

To the extent permitted by applicable law, Aelqora™ and Shanghai Sui Anying Technology Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising solely from use of the website or Services where such liability may lawfully be limited.

This may include losses relating to:

• 📈 Lost profits
• 💼 Lost business opportunities
• 💾 Lost data
• 📉 Indirect financial losses
• ⚠️ Consequential losses

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law.

Mandatory consumer protections remain unaffected.

🧑💻 21 — Customer Responsibility

You are responsible for using products in accordance with:

• 📋 Product instructions
• ⚠️ Safety information
• 🎁 Intended use
• 🔍 Applicable warnings
• ✨ Reasonable care

You should stop using a product if it appears damaged or unsafe.

Aelqora™ is not responsible for damage caused by misuse, improper modification, or use clearly inconsistent with the product's intended purpose, subject always to applicable law.

🛑 22 — Suspension or Termination

We may restrict access to our Services when reasonably necessary because of:

• ❌ Fraud
• 🔒 Security concerns
• ⚠️ Abuse
• ⚖️ Violation of these Terms
• 🚫 Unlawful activity
• 🌐 Attempts to interfere with website systems

Termination does not affect rights or obligations that arose before termination.

Sections concerning intellectual property, liability, payments, privacy, and other provisions that naturally continue after termination will remain effective where applicable.

✂️ 23 — Severability

If any part of these Terms is found to be invalid or unenforceable, that provision will be interpreted or limited to the minimum extent necessary under applicable law.

The remaining provisions will continue in effect.

🤝 24 — No Waiver

If Aelqora™ does not immediately enforce a provision of these Terms, this does not mean we permanently waive our right to enforce it later.

Any waiver must be legally valid and applicable to the specific situation concerned.

📚 25 — Entire Agreement

These Terms, together with policies referenced on our website, form the general agreement governing use of Aelqora™ Services.

This includes, where applicable:

• 🔒 Privacy Policy
• 🚚 Shipping Policy
• 💳 Payment Options
• 🔄 Return & Refund Policy
• ✨ Other posted conditions relating to specific offers or Services

Specific promotional or product terms may supplement these Terms.

📋 26 — Assignment

You may not transfer your rights or obligations under these Terms to another person without permission where such restriction is legally permitted.

We may assign or transfer our rights and obligations as part of a lawful corporate restructuring, business transfer, service arrangement, or similar transaction.

⚖️ 27 — Applicable Law

These Terms are governed by applicable laws relevant to the operation of Shanghai Sui Anying Technology Co., Ltd., subject to any mandatory consumer protection laws that apply in the customer's place of residence.

Nothing in these Terms is intended to remove rights that cannot legally be waived.

🔄 28 — Changes to These Terms

We may update these Terms when necessary to reflect:

• ✨ Changes to our Services
• 🎁 New products or features
• ⚖️ Legal requirements
• 🛠️ Operational changes
• 🔒 Security improvements
• 🌐 Changes to third-party services

The latest version will be published on this page.

Where required by applicable law, material changes will be communicated using an appropriate method.

Continued use of our Services after an updated version becomes effective may constitute acceptance of the revised Terms where permitted by law.

📞 29 — Contact Us

If you have questions about these Terms, your order, or the use of Aelqora™ Services, please contact:

service@aelqora.com

For order-related questions, please include your order number and the email address used during checkout whenever possible.