📅 01 — 30-Day Return Period

You may request a return within 30 days of receiving your order.

To qualify for a standard return, the product must generally be:

• ✨ In the same condition in which it was received
• 🌱 Unused and unworn, where applicable
• 🧩 Complete with original accessories or components
• 📦 Returned with original packaging where reasonably possible
• 🧾 Accompanied by an order number, receipt, or other proof of purchase

Products that show signs of use, damage caused after delivery, unauthorized modification, or missing essential parts may not qualify for a standard return.

Your statutory consumer rights, where applicable, are not affected by this policy.

📝 02 — Requesting a Return

Before sending any item back, please contact our customer service team at:

service@aelqora.com

Please include:

• 🧾 Your order number
• 👤 Name used for the purchase
• 📧 Email address associated with the order
• 🎁 Product you would like to return
• 💡 Reason for the return
• 📷 Photos where relevant

Our team will review your request and provide the appropriate return instructions.

Depending on the circumstances, these instructions may include a return authorization, shipping label, or designated return address.

Important

Do not send products back without receiving return instructions from Aelqora™ first.

Unauthorized returns may be sent to the wrong fulfillment facility and may not be identifiable or eligible for processing.

📍 03 — Return Address

Aelqora™ works with different fulfillment and logistics facilities depending on the product and destination.

For this reason, the correct return location may be different from our registered company address.

After your return request has been reviewed and approved, we will provide the correct return destination and shipping instructions.

Please do not automatically send returns to the company address listed at the bottom of this page unless our customer service team specifically instructs you to do so.

⚠️ 04 — Damaged, Defective or Incorrect Products

Please inspect your order as soon as reasonably possible after delivery.

If an item arrives:

• 💥 Damaged
• ❌ Defective
• 🧩 Incomplete
• 🔍 Significantly different from the item ordered
• 📦 Incorrectly shipped

please contact:

service@aelqora.com

as soon as possible.

To help us assess the issue, please provide your order number and clear photographs or videos showing the product, packaging, and relevant damage or problem.

After reviewing the information, we may offer an appropriate solution such as:

• 🎁 Replacement
• 💵 Refund
• 🧩 Replacement component
• ✨ Other suitable resolution

depending on the circumstances.

🚫 05 — Items That Cannot Normally Be Returned

Certain types of products may not qualify for return because of their nature or condition.

These may include:

• 🎨 Personalized or custom-made products
• ✏️ Products altered at the customer's request
• 🍓 Perishable goods
• 🧴 Personal care or hygiene-sensitive products once opened
• ⚠️ Hazardous materials
• 🔥 Flammable liquids or gases
• 🛡️ Items damaged through misuse or improper handling
• 🧩 Products returned incomplete
• 💳 Gift cards

Items specifically marked as final sale may also be excluded from voluntary returns unless the product is defective, incorrectly supplied, or applicable law provides otherwise.

If you are uncertain whether your product qualifies, please contact us before sending anything back.

💵 06 — Original Shipping Charges

Unless otherwise required by applicable law or the return results from an error by Aelqora™, original shipping charges paid at checkout are generally non-refundable.

If an item is confirmed to be defective, damaged during delivery, or incorrectly supplied by us, we will assess any applicable shipping costs as part of the resolution.

🚚 07 — Return Shipping Costs

Responsibility for return shipping depends on the reason for the return.

If the Product Is Damaged, Defective or Incorrect

When the issue is verified and attributable to Aelqora™ or fulfillment, we may provide a prepaid return label or another suitable return solution.

Change-of-Mind Returns

For voluntary returns that are not related to a product defect or fulfillment error, return shipping costs may be the customer's responsibility unless otherwise required by applicable consumer law.

Please wait for our return instructions before arranging shipment.

🔄 08 — Exchanges

If you would like a different product, variation, or replacement item, please contact us first.

In many cases, the simplest process is to:

1. 📝 Request a return for the original product
2. 📦 Complete the approved return process
3. 🎁 Place a new order for the preferred item

If the exchange relates to a defective or incorrectly supplied product, our customer service team will provide specific instructions.

🇪🇺 09 — European Union Right of Withdrawal

Where applicable under European Union consumer law, eligible customers purchasing online generally have the right to withdraw from the purchase within 14 days after receiving the goods, without having to provide a reason.

Certain products and circumstances are legally excluded from this right, including some personalized, perishable, opened sealed goods, and other exempt categories.

Customers exercising an applicable statutory right of withdrawal should contact:

service@aelqora.com

before returning the goods.

Where required by applicable law, refunds associated with a valid statutory withdrawal will be handled according to the legally required timeframes and conditions.

This statutory right exists independently of Aelqora™'s voluntary 30-day return period.

🔍 10 — Refund Review

After an authorized return reaches the designated return facility, the item will be reviewed.

We will assess whether:

• 📦 The correct product was returned
• ✨ The product meets the applicable return conditions
• 🧩 All required components are included
• ✅ The return corresponds to the approved request

Once the review is completed, we will inform you of the refund status.

✅ 11 — Approved Refunds

If your refund is approved, the amount will normally be returned to the original payment method used for the purchase.

Please allow up to 10 business days after the refund has been issued for it to appear in your account.

Banks, credit card companies, PayPal, and other payment providers may require additional processing time before the refunded amount appears on your statement.

These processing times are controlled by the relevant financial institution and are outside Aelqora™'s direct control.

🔎 12 — Refund Not Received

If you have received confirmation that your refund was issued but it has not appeared after 15 business days, please:

1. 💳 Check the original payment account
2. 🏦 Contact your bank, card issuer, or payment provider
3. 💬 Contact us at service@aelqora.com if the issue remains unresolved

Please include your order number so we can review the available refund information.

🏠 13 — Orders Returned to Sender

A package may sometimes be returned to the sender because of:

• 📍 Incorrect or incomplete delivery information
• ⏳ Failed delivery attempts
• 📦 Failure to collect the parcel
• ❌ Refusal of delivery
• 🔄 Other carrier-related circumstances

If this occurs, please contact our customer service team.

Additional shipping charges may apply if the package needs to be sent again due to inaccurate customer-provided information or failure to collect the shipment.

❌ 14 — Order Cancellations

If you need to cancel an order, please contact us as soon as possible at:

service@aelqora.com

We recommend submitting cancellation requests within 12 hours of placing the order.

We will make reasonable efforts to cancel the order before fulfillment begins.

However, once an order has entered processing, been packed, or been transferred to the shipping carrier, cancellation may no longer be possible.

If the order has already shipped, an eligible return can be requested after delivery in accordance with this policy.

💬 15 — Return & Refund Support

If you have questions about your return eligibility, refund status, damaged order, exchange, or another post-purchase issue, our customer service team is available to assist you.

Email: service@aelqora.com

For faster support, please include your order number and the email address used when placing your order.

🎁 Company Information ✨