✨ We’re Here When You Need Us

Have a question about a product, an existing order, shipping, returns, or anything else related to your Aelqora™ purchase?

Our customer support team is here to help.

Whether you are considering a product before placing an order or need assistance after your purchase, you are welcome to contact us using the details below.

We aim to provide clear and helpful responses as promptly as possible during our business hours.

✉️ Email Support

service@aelqora.com

Email is the recommended way to contact us for:

• 💡 Product questions
• 📦 Order status inquiries
• 🚚 Shipping and tracking support
• 🔄 Return and refund requests
• ⚠️ Damaged or incorrect item reports
• 💬 General customer service questions

If your message is related to an existing order, please include your order number and the email address used at checkout whenever possible.

This helps our team locate your order more quickly and provide more accurate assistance.

📞 Phone Support

+86 18017939562

You may contact us by phone during our listed business hours for general customer service inquiries.

For requests involving order records, photos, shipping documentation, or return information, email may be more convenient so the relevant details can be reviewed accurately.

🏡 Company Address

⏰ Customer Service Hours

Messages received outside our active service hours will be reviewed as soon as our team resumes service.

Response times may vary during holidays, promotional periods, or times of unusually high message volume.

🔍 Before You Contact Us

To help us resolve your request more efficiently, please provide any information relevant to your inquiry.

For order-related requests, this may include:

• 🧾 Your order number
• 👤 Name used when placing the order
• ✉️ Email address associated with the purchase
• 📝 A short description of the issue
• 📷 Photos or supporting information, if relevant

Providing complete information at the beginning can help reduce unnecessary back-and-forth and allow us to assist you more efficiently.