📦 01 — Order Preparation

Each order goes through processing before it leaves our fulfillment network.

Standard Processing Time

Please allow approximately 2–4 business days for:

• 🔍 Order verification
• 🛠️ Product preparation
• ✨ Quality inspection
• 🎁 Packaging
• 🚚 Shipment handoff

Processing time is separate from the estimated delivery period shown below.

Holiday & High-Volume Periods

During Christmas, New Year, seasonal promotions, product launches, or other periods of increased order volume, processing may require up to 5 business days.

Because many Aelqora™ products are seasonal or decorative pieces, we recommend placing time-sensitive holiday orders as early as possible.

🏷️ 02 — Shipping Fee

Aelqora™ currently applies a flat shipping fee of $5.99 per order.

The shipping charge is displayed during checkout before payment is completed.

Unless otherwise stated during a specific promotion, the same flat-rate shipping structure applies regardless of the number of eligible products included in the order.

🚚 03 — Estimated Delivery Time

Aelqora™ works with fulfillment and logistics partners to serve customers in different countries and regions.

Typical delivery estimates are:

These delivery periods begin after the order has been processed and dispatched.

Please note that all shipping times are estimates rather than guaranteed arrival dates.

Actual delivery may be affected by factors outside our direct control, including carrier delays, local transportation conditions, customs inspections, severe weather, public holidays, or unusually high shipping volumes.

🏡 04 — How We Fulfill Orders

Aelqora™ products may be dispatched through selected manufacturing partners, fulfillment facilities, or international logistics centers depending on product availability and destination.

This fulfillment structure allows us to offer a broader collection of distinctive home décor, seasonal pieces, decorative lighting, and gift-oriented products without relying on a single centralized warehouse.

As a result, orders containing multiple products may occasionally arrive in separate packages.

If this happens, you will not be charged additional shipping fees simply because an order is divided into multiple shipments.

🔍 05 — Shipment Tracking

Once your order has been dispatched, tracking information will normally be sent to the email address associated with your order.

Your shipping confirmation may include:

• 🧾 Tracking number
• 🏢 Carrier information
• 📊 Shipment status
• 🔗 Tracking link, where available

Tracking systems do not always update immediately after a package enters the carrier network.

Please allow approximately 1–3 business days after receiving your shipping confirmation for the first tracking events to appear.

A temporary lack of tracking updates does not necessarily mean that the shipment has stopped moving.

🌐 06 — International Customs, Duties & Taxes

International shipments may be subject to customs inspections, import duties, local taxes, brokerage charges, or other fees imposed by the destination country.

Unless specifically stated otherwise at checkout, international orders may be shipped on a DDU (Delivered Duty Unpaid) basis.

This means that any applicable import duties, customs charges, or local taxes assessed by the destination authority are the responsibility of the recipient.

Aelqora™ does not control:

• ❓ Whether customs charges will be imposed
• 💰 The amount of those charges
• ⏳ The length of customs processing
• 📜 Local import regulations

We recommend reviewing your country's import requirements before placing an international order if you have concerns regarding customs fees.

✏️ 07 — Address Changes

Please review your delivery information carefully before submitting your order.

If you notice an error after checkout, contact us at:

service@aelqora.com

Please contact us within 12 hours of placing your order whenever possible.

Include your:

• 🧾 Order number
• 👤 Customer name
• 📫 Original shipping address
• 📬 Correct shipping address

We will make reasonable efforts to update the information before fulfillment begins.

However, once an order has entered processing, been packed, or been transferred to the shipping carrier, we may no longer be able to modify its destination.

❌ 08 — Order Cancellations

Because orders can move into fulfillment shortly after purchase, cancellation requests should be submitted within 12 hours of order placement.

Send your request to:

service@aelqora.com

Please include your order number and the email address used during checkout.

If an order has already been processed or dispatched, cancellation may no longer be possible. In that situation, any eligible return would be handled according to our Return & Refund Policy.

⚠️ 09 — Incorrect Shipping Information

Customers are responsible for providing a complete and accurate delivery address at checkout.

Aelqora™ cannot guarantee reimbursement or free replacement when a shipment cannot be delivered because of:

• 📍 An incorrect street address
• 🚪 Missing apartment or unit number
• 📮 Incorrect postal code
• 👤 Invalid recipient information
• 🔄 An address changed after dispatch
• 📦 Failure to collect a package when required by the carrier

If a parcel is returned to the sender because of inaccurate customer-provided information, additional shipping costs may apply before it can be sent again.

🛠️ 10 — Damaged Packages

We take care to ensure products are appropriately prepared for shipping, but damage may occasionally occur during transportation.

If your order arrives damaged, please contact:

service@aelqora.com

within 72 hours of delivery.

Your message should include:

• 🧾 Order number
• 📝 Description of the damage
• 📷 Clear photographs of the affected product
• 📦 Photographs of the outer packaging where relevant

After reviewing the information, we may arrange an appropriate solution, which may include a replacement where applicable.

Please retain the damaged item and packaging until our support team has completed its review.

🔎 11 — Packages Lost in Transit

If tracking information indicates a significant shipping problem, contact our customer service team so we can review the shipment.

When the shipping carrier officially confirms that a package has been lost in transit, Aelqora™ may arrange a replacement shipment at no additional product cost.

A shipment that is delayed, temporarily without tracking updates, held for customs review, or still within the estimated delivery period is not automatically considered lost.

Carrier confirmation or other reasonable delivery investigation may be required before a replacement is issued.

🏠 12 — Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it, we recommend first checking:

• 📍 Around the delivery location
• 🏢 Mailroom or parcel locker
• 🛎️ Front desk or reception
• 👨👩👧 Household members
• 🤝 Neighbors, where appropriate
• 📄 Any delivery notice provided by the carrier

You may also need to contact the shipping carrier directly for additional delivery information.

If the package still cannot be found, contact service@aelqora.com and provide your order number so our team can review the available shipment details.

📦 13 — Split Shipments

Some orders may contain products fulfilled from different locations.

In these cases:

• 📅 Products may arrive on different dates
• 🧾 Each parcel may have a separate tracking number
• ✨ Receiving one package does not necessarily mean the entire order has been delivered

Where available, additional tracking information will be provided for the remaining shipment.

🎄 14 — Seasonal Orders

Many Aelqora™ products are designed around festive displays, seasonal decorating, gifting, and special occasions.

Shipping networks often experience higher volumes before major holidays, particularly during the Christmas season.

If you are purchasing an item for a specific celebration or gift date, we strongly recommend ordering well in advance.

Estimated delivery windows do not constitute a guaranteed arrival date for a particular holiday or event.

💬 15 — Need Shipping Assistance?

If you have questions regarding processing, tracking, delivery, damaged shipments, or another shipping-related concern, please contact our customer service team.

For faster assistance, include your order number and the email address used when placing your order.

🎁 Company Information ✨